The boots are non-refundable. Having said that, customer satisfaction is paramount to us. If the boot does not fit right, please mail the boots back to us with explanation or instructions. The customer is responsible for the return shipping costs. We will adjust the boots to make them fit just right.
If the boots are not made as per the measurements submitted by you, we will replace them. The boots must be in unused condition if you want them replaced.
Soak a cotton ball with rubbing alcohol and apply it to the inside of the boots, around the area that is tight. Wear the boots on while the alcohol is still wet. Wear it for about 20 minutes. Repeat if required.
If you wear your boots regularly, you should rub them with a wax polish to condition the leather every few weeks. If your boots get wet and muddy, wipe them clean with a damp cloth and let air dry. When they are completely dry, polish with a wax polish.
At Bootmakers, we are committed to ethical business practices and expect the same from our suppliers and manufacturers. We make surprise on-site visits and inspections to ensure that all our products are free from child labor. We also contract with businesses that provide safe working conditions and fair wages paid to their employees.